Moving Facts and Questions

Q: How much notice do I need to book a move?
A: We need at least a week and as much as 10 days in the peak season.

Q: Do I need to be present at all phases of moving?
A: We always suggest that you be present for the packing, loading and delivery of your move. We understand that sometimes that isn’t an option, so we suggest that you choose a family member or trusted friend.

Q: How can I get boxes so that I can pack myself?
A: We have used boxes available to our customers or you can purchase boxes from us.

Q: When will the moving crew arrive on moving day?
A: Normally the crew will arrive between 8 am and 10 am, unless other arrangements have been made.

Q: When will the household goods inventory take place?
A: The inventory process can begin as early as packing day, but usually starts on loading day.

Q: Can I leave my clothes in the dresser drawers?
A: Yes, as long as it is just clothes. There should be no breakable or heavy items in any of the drawers.

Q: What is valuation?
A: Moving companies automatically provide “valuation”, not insurance. Valuation is the predetermined limit of liability as stated on the moving contract or bill of lading. This is automatically part of the contract with no extra cost. You may choose to purchase additional valuation at your expense.

Q: When will my shipment be delivered?
A: A delivery spread is set up once the loading day has been decided. A delivery spread is a range of agreed upon delivery dates.

Q: Am I required to tip my movers?
A: No. You are never required to tip your movers. Tips are always graciously accepted but never expected.

Q: What type of payments do you accept?
A: We accept cash, cashier’s check, money orders, or major credit cards. If paying by credit card, the credit card will be charged 3 days prior to your move date. If paying with any other method, payment will be due on your delivery date.

Q: If our home is not ready to move into, can we store our household goods?
A: Yes! We can offer short term storage or long term storage depending upon your needs.

Q: Can you move my car?
A: We ship cars. They can either go on a truck with your household goods or ship separately on a car carrier.

Q: How do I file a claim if something gets damaged in the move?
A: We try to make sure everything gets to the new destination in the same shape it left in. You should call your Move Coordinator as soon as possible and she can help you begin the claim process.